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Modify Orders Returns and Refunds Personalization
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MEMBERS

Forgot your password?

Please click the "Members" button from the top menu, then select ’Forgot my password’.
Enter the e-mail address associated with your exquisitea.com account and we will send your password to that address.
 
Forgot your username?

Your e-mail address will be your username. If you have forgotten which e-mail address you signed up with, contact us at service@exquisitea.com
To verify your identity, please include your name, phone number and current e-mail address.
After confirmation, we will send your username to your current e-mail address.
 
Has your e-mail address changed?

If you have forgotten your password and no longer use the e-mail address associated with your exquisitea.com account, please contact customer service for help in restoring access to your account.
 
How do I edit my personal information?

You can edit your personal information by logging in through the members section.
 
How do I check my order(s)?

You may check your order(s) by logging in through the members section.
 
SHIPPING & DELIVERY

exquisitea.com gladly accepts orders from all around the globe. International shipping fees are based on the weight of goods.

How do I take advantage of the FREE Super Saver Shipping?
 

Taiwan orders:
A) If the total of your purchase is over 1,500NT (US$51.75), your shipping will be ABSOLUTELY FREE!
    (Conditions apply)
    1. Shipping address must be in Taiwan.
    2. All items must be shipped to a single address.
 
B) If the total of your order is under 1,500 NT (US$51.75), the shipping cost will be 70NT (US$2.40) per package to anywhere in Taiwan.

 
International orders:
A) If the total of your order is over NT3,000 (US$103.50), your shipping will be ABSOLUTELY FREE!
    (Conditions apply)
    1. Applies to orders outside of Taiwan only.
    2. All items must be shipped to a single address.
 
B) If the total of your order is under NT3,000 (US$103.50), your shipping will be calculated as follows:
    China: US$10.00
    Other areas in Asia: US$10
    Australia & New Zealand: US$10
    America:US$10
    Europe or other areas: US$20

 
Wholesale and large orders:
A) If your order is over US$2,000 , please contact us or email us with your order details. We will arrange personal service and special discounts for you.
Email: service@exquisitea.com
 
 
PAYMENT & ORDER METHODS

We currently accept the following methods of payment:


Credit card or Paypal

Fast, convenient and safe. We welcome you to pay by credit card or paypal. Our website is protected with SSL which ensures your data and order information are kept safe and secure.

If you do not have a Paypal account please apply here.
 
Pay by ATM (online ATM is acceptable)

Our account information will be listed on your order confirmation sheet.
Please note your name, order number and e-mail address.
Bank Name: Bank of Taiwan
Bank Code: 004
Account Name: Angelrich Co., Ltd.
Account No. 048 001 004809
 
Pay via Bank or Post Office transfers

Our bank account information will be listed on your order confirmation sheet.
Please note your name, order number and e-mail address.
Bank Name: Bank of Taiwan
Bank Code: 004
Account Name: Angelrich Co., Ltd.
Account No. 048 001 004809
 
Payment Terms

All of our products are seasonal limited. Please pay before the due date as stated below in order to protect the rights of all customers.

(Taiwan) Payment for all orders placed shall be payable within three (3) business days from the INVOICE DATE.
(Other areas) Payment for all orders placed shall be payable within seven (7) business days from the INVOICE DATE.

Your order will be canceled if payment is not received by the due date.

 
Other notifications

To ensure the validity of orders and payments, we only accept the above payment methods.
 
MODIFY ORDERS

Most orders you place on exquisitea.com will be confirmed within 24 hours.
You may modify your orders through the members section or by contacting usBEFORE the orders are shipped.

Orders which have been shipped cannot be modified.

 
RETURNS & REFUNDS

You may return most new, unopened items sold and fulfilled by exquisitea.com within 7 business days of delivery for a full refund.

Items must be returned in their original product packaging for us to accept the return.
Opened packages or items which have been marked non-returnable may not be returned.
The customer will need to pay the shipping costs if the return is not a result of our error.

After we have received the package, your refund will be processed within 7 business days.

 
How do I apply for returns/refunds?

First, please make sure the packaging is unopened, then write us an email outlining the details of the return/refund request.

Once we have confirmed your request and notified you, please follow our return policy above and send the package to our company

5f, Xi- Wei St.
Yonghe District, New Taipei City
Taiwan

Please ensure the items are packed securely. Refunds will not be given if items are damaged.

 
PERSONALIZATION

We are pleased to offer products custom configured to your specifications - such as wedding gifts, launching ceremonies, business PR, birthdays or holiday gifts.

Please contact us for personalized service.

 
NEED MORE HELP?

If you have further questions, please feel free to contact us by the various methods below.
It is our pleasure to serve you.
 
CONTACT US

If you have any questions about our products or service, please feel free to contact us through our web form or the following methods below.

Email: service@exquisitea.com

Telephone: +886 2 2230-0848 (international) 02 2230-0848 (within Taiwan)

Fax: +886 2 8941-3246 (international) 02 8941-3246 (within Taiwan)

COPYRIGHT

All copyright reserved by ANGELRICH CO., LTD.